Get in touch
Welcome to our Travel Agency’s FAQ page! As a travel agency based in Malaysia, we are here to answer your questions and help you plan your perfect trip, whether you’re exploring Malaysia or venturing abroad. Below are some of the most common questions we receive from our clients.
General
We offer a comprehensive range of travel services including flight bookings, hotel reservations, car rentals, travel insurance, cruise bookings, guided tours, and custom vacation packages. We specialize in creating personalized travel experiences tailored to your preferences and needs.
Yes, we offer travel insurance options to protect your trip investment, including coverage for trip cancellations, medical emergencies, lost luggage, and more.
We welcome your feedback! You can provide feedback through our google reviews, via email, or by calling our customer service team. Your input helps us continuously improve our services.
We prioritize customer satisfaction by providing personalized service, expert advice, and 24/7 support during your travels. We continuously seek feedback to improve our services and tailor our offerings to meet your expectations.
Flight
We strive to accommodate all special requests, including dietary needs, accessibility requirements, and specific accommodation preferences. Please let us know your requirements when booking your trip.
Changes to bookings are subject to ticket terms, seat availability, airline penalties, fare differences, taxes, and an Agent Handling Fee. For assistance, contact our customer support. For urgent cases, use the hotline in your Star Travel Booking Reference.
In case of a flight cancellation or significant delay, the airline will usually offer alternative arrangements or a refund. We can assist you in coordinating with the airline and making any necessary adjustments to your travel plans.
Tour Packages
Yes, we can assist with booking domestic flights, hotels, and tours within Malaysia. We can help you explore popular destinations like Kuala Lumpur, Penang, Langkawi, and Borneo, as well as off-the-beaten-path locations.
Please contact us as soon as possible if you need to cancel or change your travel plans. We will guide you through the process and inform you about any potential fees or refunds based on the policies of airlines, hotels, and other service providers.
Our cancellation policy varies depending on the package and the suppliers involved. We’ll provide detailed information on the cancellation policy when you book your package.
For your trip, it’s essential to bring valid identification, appropriate clothing for the destination’s climate, and any personal items you may need. Additionally, we recommend carrying a copy of your itinerary and emergency contact information.
Missing your Query?
For any other inquiries or personalized assistance, please don’t hesitate to contact us. We’re here to make your travel experiences unforgettable!
Click the following button to contact us now.
