Job Overview: A tour consultant is responsible for providing excellent customer service and expertise in planning, organizing, and selling travel tours to customers.
Key Responsibilities:
- Strong knowledge in the tourism industry and develop packages for both inbound and outbound packages.
- Able to articulate and provide the most suitable packages based on request.
- Minimum work experience of 3 years in a reputable travel agency.
- Knowledge of GDS advantage but not required.
- Consult with customers to understand their preferences and budget, recommending suitable tour packages.
- Maintain up-to-date knowledge of travel destinations, trends, and tour packages to provide accurate information and suggestions.
- Create detailed itineraries aligned with customer preferences, covering transportation, accommodations, activities, and meals.
- Customize tour packages to meet each customer’s unique needs and provide personalized recommendations.
- Manage flight, hotel, transportation, and activity reservations, ensuring accuracy and timely confirmations.
- Provide clear cost breakdowns, including any additional fees or optional services.
- Assist customers with necessary travel documents, visas and permits, ensuring understanding of requirements.
- Maintain regular contact with customers before, during and after their trips to address questions and provide support.
- Address travel issues, such as flight delays or accommodation problems, and find suitable solutions.
- Promote additional services like travel insurance, airport transfers, and guided tours to enhance the customer’s experience.
- Identify opportunities to cross-sell other travel-related services, such as travel insurance, car rentals, or cruises.
- Keep accurate records of customer interactions and bookings in the agency’s database.
- Collect customer feedback to continually improve services and satisfaction.
Qualifications and Skills:
- Strong knowledge of travel destinations, cultures, and attractions.
- Excellent communication and interpersonal skills.
- Sales and negotiation abilities.
- Attention to detail and organization.
- Proficiency in travel booking systems.
- Time management skills to handle multiple customers and bookings.
- Problem-solving and conflict resolution skills.
- Knowledge of travel regulations and visa requirements.
Benefits:
- Professional Development – Have opportunity to attend trainings, seminars and talks related to tourism.
- Competitive salary and Increments based on your experience and skills.
- Dress comfortably with our casual dress code.
- Enjoy discretionary bonuses.
- Thrive in a vibrant and fun workspace, collaborating with a dynamic team of passionate professionals.
- Ongoing learning and development opportunities to enhance your skillset and advance your career.
- Stay healthy with a medical allowance.
- Our office is situated in a central location, providing a convenient and efficient commute.
- Enjoy exclusive nett fares for you and your immediate family members for your travel needs.
